The Al-Manaar Counselling Service was established in 2017 in response to the Grenfell Tower fire tragedy on 14th June 2017. Since then we have joined the Together for Grenfell Project (TGP) to make the service more accessible to children and families affected by the Grenfell fire. The TGP project involves different local organization including; Al-Hasaniya, Medaye, MCWG, CNWL, and, RBKC, all working  in partnership to deliver a service that is culturally and religiously appropriate.

Al manaar Counselling service (ACS) is part of the Muslim Cultural and Heritage Centre (MCHC) a charity organization within the Royal Borough of Kensington and Chelsea (RBKC).
ACS offers a safe and confidential counselling for people over 18 and older who have been affected either directly or indirectly by the Grenfell fire, live or work in the (RBKC) or who are registered with the GP in the borough and surrounding area.
What is counselling

Al-Manaar Counselling Service (ACS) is committed to offering free service that makes emotional and psychological support available to as wide a range of people as possible in the Grenfell community and beyond. The ACS service is offered in Arabic, French and English Languages.

We offer a confidential service, which is open to everyone, regardless of age, sexuality, ethnic origin, culture or religion. In particular, we are committed to providing support to people who are not used to seeking help through counselling and who struggle with common everyday issues including the emotional and psychological impact of Grenfell tragedy.

ACS works with a wide range of therapeutic issues such as Bereavement and loss, relationship issues, anxiety, depression, Post-traumatic-stress Disorder (PTSD), family conflict, personal growth, self-esteem and self-confidence.

Some people may wish to explore their spirituality with a counsellor. Being able to explore different ideas and beliefs without judgment can be hugely rewarding and allow individuals to develop that part of themselves.

Our clients have an opportunity to meet one to one with trained and supervised counsellor who will listen to their experiences, gives them time to talk and supports them.

ACS has high standards of professionalism and adheres to the code of practice of professional organizations such as British Association for Counselling and Psychotherapy (BACP).

Al-Manaar Counseling Service is part of a wider network of help and support; we can advise on where else to seek help within the Centre and make referrals to other professionals.

About Counselling

Most of us will experience difficulties that can affect our mental well-beings at some time in our lives. Whilst every story is unique, many people find it helpful to have the opportunity to talk with someone who will listen and support them as they begin to come to terms with their issues and difficulties.

Counselling is not advice it is a process in which counselor helps you to explore and understand your difficulties and then helps you to manage and cope with them through developing your own resources.

We value and respect each person’s uniqueness, giving careful awareness to differing cultures, beliefs and choices. We believe that understanding the marginalization of people from minority groups is the core of the therapeutic and holistic framework at Al Manaar Counselling Service.
Sometimes the term “counselling” is used to refer to talking therapies in general, but counselling is also a type of therapy in its own right. (NHS).
People come to counselling for variety of reasons, they might have experienced a massive life changes that has involved major loss or grief, experiencing depression, anxiety and isolation, working through difficult feelings or improving relationships with others. The counsellor’s role is to work along with them, to facilitate this work in ways that respect the client’s values, personal resources and capacity for choice within their cultural context.

Our counsellors work in various languages other than English, including Arabic, French and Turkish and are experienced working with diversity; cultural & faith, racial, and, disability issues.

Our counsellors abide by the codes and frameworks of ethics of the British Association for Counselling and Psychotherapy (BACP), Complementary Medical Association (CMA) & International Practionners of Holistic Medecine(IPHM).

Counselling involves an undertaken contract with clearly agreed boundaries and a commitment to privacy and confidentiality. Clients need to be able to commit to a regular attendance for their counselling sessions.

What kind of counselling do we offer?

Individual counselling:

ACS offers Short- Term and Long- Term one-to-one counselling for 12 weekly sessions and or 50 weekly sessions which will take place on the same day and at the same time every week.

Family therapy:

We offer family therapy on a fortnightly basis.

Areas we work with:

Trauma & PTSD
Bereavement & Loss
Anxiety & depression
Marriage & Relationship


Almanaar Counselling Service (ACS) is part of a charity organization that receives limited external funding, hence the service is provided at a nominal fee. To ensure sustainability and cover for shortcomings in budget a small charge is made based on service-users’ individual annual income. We will not charge for the initial meeting which is called assessment. The minimum fee is £5 and the maximum is £50 per session. If you are unable to pay the minimum fee, we may still be able to offer free counselling. The places for free counselling are limited and are subject to availability and individual circumstances.

Counselling service opening time


Monday to Friday 10am to 6pm

One-to-One Counselling Service

Monday, Tuesday, Wednesday and Thursday
10am to 6pm

Friday fortnightly
11am to 6pm

Group Coffee-Morning Session for women

Tuesdays from 10am to 12pm.

Group Coffee-Afternoon Session for men

Fortnightly or weekly on Fridays after 3pm.

To Book an Appointment, please contact us at:

Email: [email protected]

Telephone: 0208-964 1496

How to find us

We are based in North Kensington:

Al-Manaar, 244 Acklam Rd, London W10 5YG

Nearest Tube Stations: Westbourne Park Station & Ladbroke Grove Station

Buses: 31, 70, 295, 328